All of the data transformation designers have a means to request support directly within the product, and this is the easiest and fastest way to get help, as this automatically opens a support ticket. You can get to this using the Help menu. You will also see a "Request Support" (or "Report as Bug") button in some cases, depending on what you are doing. Please don't be shy about using these, we love to hear from you. Be sure and specify your email address so that we can get back to you.

You can also get support by sending email to

Finally, if you prefer using the phone, give us a call at +1 510 835 3123.

We will respond to all support requests within a business day.

Paid support is available for customers who have purchased the runtime license and this comes with version upgrades and more interesting SLAs to make sure your business is not interrupted. Contact us at for more details.